Had the passenger air bag inflator replaced due to manufacturer recall. Quoted 42 minutes for turnaround on the recall notice from Honda. Was out of there in about 45 minutes. Great turnaround time. Granted, this wasn't necessarily a complex job.
Wednesday 3/15/2017 @ 3:30p = 1-star
I took my business to "Express oil Change" 3min away from king honda dealer and they really treating me like a real customer. My fav guys are Michael and Zack.
I laughed so hard because this honda service dealer is so much unfriendly and not willing. How can you show up to work and not working? Something is really wrong here.
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On my way out I stopped by the front sale office and share my experienced to mr. Randall / GM. He seems to acknowledge my concerns and took down my contact info.
The service was decent however I could not figure out where I was supposed to park my car as there's no directions as to where you're supposed to park for service. Inside as I waited it was super creepy to see tons of cockroaches in the lighting fixtures overhead. Ewwww gross. I hope they hurry up and get that new location up and running but I heard it's going to be a long two or three more years
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I am writing to share my bad experience at "king honda service dept" so reader out there to save your time, energy and money else where you and the service you like other than king honda.
I received a phone call from Mr. Dave King (the owner). He first introduced himself and sincerely apologized to me of his service dept staffs behavior. I have to give Mr. Dave King a lot of credit to reaching out to me as a upset customer and asked me to come back to his dealer to offer to do oil change if I havent done it (he actually said he would do it him self). That enough to tell me that he genuinely care. Instead he offered a certificate of free oil change on our next visit.
I am visiting my college kid here at Auburn and own a 2014 Honda Accord-EX. The vehicle still have 40% life of oil before the next oil change. Since I live some 900 miles away from Auburn and not sure when is the next time I'll be here. But I want to get the oil change for my kid before I leave Auburn. I came in the dealer at 3:30p and since this dealer is the smallest honda car dealer and pretty confusing if you are the first time visiting the service (no sign or direction to the service dept). At 3:45p, I entered the door to the service counter and saw two man sat by the counter texting on their phone and asking him (buck is the name) if it is ok that I can do a quick oil change. His replied was "we are closing at 5:00p and we are wrapping up so no more service for the day" I told him you have at least 1hr 10min left. He notch his head but we are closing.
I was there for airbag recall, alignment and mount and balance of two tires. That's all I requested. They charged me twice what they said it would be for mount and balance two tires. $42 per tire in labor. They also changed the oil and topped floods which I did not request. I had done both myself less than a month ago so it did not need either. They charged me $15 for topping fluids and $35 for oil change. They removed the $35 from the bill. I didn't catch the other charges until I got home and was looking at the bill. Seems very deceitful to me.
Because of these efforts I have decided to move my rating from 1-star to 4-stars.
I want to thanks Mr. Dave King and Mr Randall for their action and care to their customers.
If you readers out there own a honda automobile and want to do a service here then you should think harder...
Service Department was very helpful. They were able to meet my schedule for a repair. Easy to talk to and do their very best to put the customer first. Thank you King Honda!
UPDATES...3/15/2017 @ 5:47p = 4-stars
King Honda Auburn Opelika is a US Car Dealer based in Auburn, Alabama. King Honda Auburn Opelika is located at 973 Opelika Rd, Auburn, AL 36830, USA.
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