Robbie Ray was absolutely fantastic to work with! If you’re looking for a new car and want a tailored, pleasant experience then be sure to check out this place and ask for Robbie.
First I feel this Hyundai dealership deserves no stars, because it has taken advantage of my son who is in the military, but I had to put a star to be able to make a post. On May 16, 2017 my son was driving from Mississippi to Atlanta to have his car shipped to where he was being deployed. His 2012 Hyundai Santa Fe broke down in Alabama. Over the phone with him I determined it was probably a bad alternator. My son had his car towed to Hyundai of Auburn AL. My son explained to the service advisor (Wesley Jones) his situation and that he was on a time crunch to get to Atlanta, Wesley agreed it was the alternator. Wesley was able to get the car in pretty quickly, but they did not have the alternator on hand. Wesley told my son he could get an alternator from the local car parts store ( I believe Auto Zone ), he said it would take one and a half hours, and the cost would be $400.00 with a $30.00 discount( See attached photo of location of alternator ). Well it actually took four hours and the cost was $444.81, needless to say my son did not have time to ship his car that day. The next day my son drove to take his car to be shipped and a block away his car battery light came on, but he still made it to the place his car was being shipped. Now my son will not know if there is a problem with his car until his car shipped to him in 2 to 3 months. I did some research and discovered the cost of the alternator was around $170.00 from the parts store plus the maintenance labor time he should have been charged should have been for 1.5 hours. The dealership marked up the part price at least $70.00 dollars and added another $50.00 for labor. I believe the total cost should have been closer to $315.00. I am very disappointed in this dealership. This was an opportunity to show how the military is appreciated and this dealership FAILED.
Billy Allgood gave me a super great deal on my Hyundai Tucson. Thank you so much. Made it quick and easy.
Aug 2, 2017 - So the story continues. My son received his vehicle in England and it still has problem that was supposedly fixed at the dealership. He took it to a Hyundai dealership in England and they determined the alternator that was changed at Hyundai of Auburn was defective. It has cost my son an added $700-$800 dollars to resolve this issue. He had to have a new alternator shipped from a US Hyundai dealer and get it installed by the England Hyundai dealership. He went through Hyundai Consumer Care to try to re-cooperate some of this added cost, but they say the dealership will not honor any warranty out of the USA. I must say this is crazy. I have contacted the dealership with no help what so ever.
Nancy Barron and the finance team worked until they got me the numbers I wanted and made sure I was comfortable with my car and purchase before I left the office.
Will Banks the salesman and Scott the sales manager were outstanding. The deal went quickly and flawlessly. Very happy with the experience.
Hyundai Of Auburn is a US Car Dealer based in Auburn, Alabama. Hyundai Of Auburn is located at 823 Opelika Rd, Auburn, AL 36830, USA.
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