I stumbled on Swanson's during the holiday rush and needed a pendant reworked with new stones to replace others. Not only was it done quickly, but it was perfect and reasonably priced for the service. At the same time, a friend who had a 22k ring that needed resized had a similar experience. Other jewelers has said they wouldn't work on such high karat gold and were too busy around Christmas. I'm headed back there to get a new piece appraised. Thanks, Swanson's!
They tried a hard sell..I was browsing. Ridiculous prices..Some OVER the original retail price. Dirty everything..Bad place. Overpriced junk. Period.
I'm not the type of person to write reviews, but my experience here was so pleasant I had to write about it. They were so respectful and honest with me. They were polite every time I walked in the door. It really was one of the best customer experiences I've ever had. I plan to give them more of my business in the future.
I would 100% recommend anyone to use Swanson's. 5 years ago my (now) husband and I went engagement ring shopping here with a college student budget and a specific design in mind. Some of the other places we went to tried to up-sell us, but the people at Swanson's were extremely knowledgeable and helped us find something in our budget - never trying to show us things out of our price range. A few years later we went here to buy my wedding band, and despite coming back 3 times and trying on every band in the store in budget (literally) they never lost patience or tried to show us something we couldn't afford. Then back in November, I completely distorted by wedding band after closing my hand in a door at work. We now live in Atlanta and are no longer on a college student budget, so for a previous (less extensive) repair I went to a high-end jeweler in the area. Not only did they treat me poorly because my ring was "smaller" than what they typically sell (my husband had no issues when he took his Rolex in for repair), they completely ruined my ring, and told me the only way to fix it was to melt it down and have it reconstructed. There was no way I was going to them for this more serious repair. After visiting several other jewelers who could not do the repair, we made the 2.5 hour trip down to Swanson's to see what they could do. Not only were they able to repair my ring without melting it down, but it looks EXACTLY the way it did when I first bought it, and they were upfront about the cost, which was extremely affordable considering the work that had to be done. For all of our future jewelry needs, we are more than happy to make the 2.5 hour drive for the quality products and service that Swanson Diamond Center provides.
Swanson Diamond Center is a US Jewelry Store based in Auburn, Alabama. Swanson Diamond Center is located at 920 Opelika Rd Suite B, Auburn, AL 36830, USA.
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