I bought my wife's engagement ring here. The selection is nice.
Would never do business here again. After spending several thousand dollars at this store the Manager refused to repair a defective clasp at no charge on a chain I purchased five months ago - because I didn't purchase the extended warranty. My mistake. I thought Kay Jewelers stood behind their products. She wanted to charge me $30. So over $30 Kay Jewelers lost a very good customer. Amazing.
This place used to have much better customer service than they do now. The past two times I've come into this location I have had to wait a ridiculous amount of time while the same people were being helped for a very long time. Then they take people who are looking to make a purchase before they take returning customers who are there for other reasons. I have no choice but to go there since my insurance is through them and it's the closest location to where I live. I think that stopping to help someone who's been waiting for quite some time would be worth taking a moment out of your time when someone is trying to figure out if they even should be making a purchase.
Have purchased many different pieces of jewelry from this location, from charms to an engagement ring. As far as people go you can't do better than their staff. Always been competitive in their pricing and worked with me when I had questions about anything. They'll continue to get my business.
The employees were very rude and did not help us. Customer service was terrible. We went to Zales instead and were instantly given help and received much better treatment than at Kay's.
Kay Jewelers is a US Jewelry Store based in Auburn, Alabama. Kay Jewelers is located at 1627 Opelika Rd #9, Auburn, AL 36830, USA.
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