I have had my eyes checked there and with even having insurance my glasses were going to be over 400.00 after insurance. Also I bought and paid for contacts, was never able to go pick them up. Trying to get the money they owe me from paying for them has been like pulling teeth. They have been rude and I feel like they are trying to steel my money. Still have not gotten my money back. I paid cash and they want to give it to me in a check. But even that has been difficult to get. I want my money refunded to me!!! Tired of dealing with this place!
Scheduled appointment because I was having trouble with dryness/light sensitivity/etc. The ladies at the front desk seemed more concerned with their own conversation then with helping me. I was prescribed eye drops, and I went to pick them up the next day from CVS and they couldn't fill them because the Dr needed to fill out additional paperwork. One week passes...I called Basden and they said the paperwork would be sent in by the end of the week. Two weeks pass..still no paperwork. 3 weeks pass..still nothing. I was have difficulty at my job doing daily tasks so it was getting very frustrating. I called multiple times and it was always the same answer..'we'll have it by the end of the week'. I was also calling CVS and they said they keep requesting the paperwork but never got anything. I went to another Dr and got the eyedrops I needed plus contacts in 2 DAYS!!
My experience with Basden Eye Care was mostly positive. Doctors Basden and Eagan were excellent, and most of the staff members were professional and helpful. My only complaint was with the girl who was supposed to teach me how to use contacts. I found her to be insensitive, impatient, condescending, and ineffective, and she seemed oblivious to the fact that a man with very large, heavily calloused hands might have trouble working with contact lenses. As a result of her "instruction," I had a rough time adjusting to the contacts and finally learned by watching an online video. Later, Dr. Eagan gave me some additional tips that were very helpful. Overall, Baseden Eye Care is excellent, and I would not hesitate to recommend them to anyone, but they might need a tighter rein on one or two employees.
You know a place is great when if your insurance doesn't accept them, your still not going anywhere else. I think it's great that there is an eye glass attendant to help you decide on the best frames for you. The contact lenses prices are competitive and the facility is well decorated. I love going here.
Reasonable price, friendly staff/doctors, high quality technology, also very quick
Basden Eye Care is a US Health facility based in Auburn, Alabama. Basden Eye Care is located at 780 N Dean Rd, Auburn, AL 36830, USA.
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