I spent over 10 minutes in this store browsing today, and on my last trip to the store, and I was completely ignored by the staff. I didn't purchase anything on either trip. Today I went to the counter to purchase a top. When asked by the clerk if I had found everything I needed, I told her no. I told her that no one had spoken to me, nor offered to help me. She didn't say ANYTHING!!! No apology, nothing!!! When I attempted to buy the top, I was told that I couldn't use my rewards card due to a policy change. I then stated that I wouldn't be buying the item. Again, no reaction from staff, nor the manager. They DON'T DESERVE YOUR BUSINESS, FOLKS!!!
Loft is a US Shoe Store based in Auburn, Alabama. Loft is located at 1627-24 Opelika Rd, Auburn, AL 36830, USA.
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