As a business owner I take packages to the post office daily and fortunately am able to purchase my shipping labels online. However when I have to file a claim in person, this is the post office I go to. Today, after dealing with a similar situation in the past, I had to request my guaranteed money back for a late Priority express delivery. Teresa, the supervisor I had the misfortune of speaking with, refused to process my claim spouting off numerous reasons why that were entirely false. My receipt said one day money back guarantee by 3pm when I purchase it two days previously. Since it was delivered an entire day late, not just missing the 3pm mark, it was obvious that I should be refunded.
This incident was reported and Teresa has received a formal complaint for inability to follow policy as stated in the Domestic Mail Manual.
They are consistent at one thing and that's loosing mail. The worst post office ever. I try my best not to even get close to this horrible place. They have lost numerous pieces of mail of mine and they have no clue where it goes. They have one job to do and fail daily at that.
Fortunately, USPS recently changed their site to allow for online Priority express claims. I was able to enter my tracking number and IMMEDIATELY was approved for a refund because tracking showed it took two days instead of the guaranteed one.
So we have a little yellow card in our p.o. box for pickup of some material at the counter. They hand me a package of maybe 25 letters held together with a rubber band. When I check the letters they are various incoming checks to our company, in the range of $20,000 and invoices that are requesting payment from other companies. The problem with this is that the letters were all about 5 months old and must have been hanging around the post office since January (now June) and all the checks have been cancelled and many of the invoices have been received again with dunning notices and late charges. Thanks Post Office, keep up the good work.
I have been using this post office for a year and didn’t have a problem until today. However, it is a serious problem. I am an artist and I mail a lot of drawings out to various locations around the country. I have always had the post office mark my packages “DO NOT BEND” and “FRAGILE”. The most recent drawing I sent was received by the buyer bent and wrinkled and unusable. I am VERY disappointed and will go out of my way to not use this post office again.
If you have any business to conduct use UPS or Fedex instead -- quicker, easier, and guaranteed delivery in 3 days. Also, don't call them if you live in auburn-- it's faster to physically go to the post office to talk to someone, based on how long i was on hold
If a website can do your job better than you can, I see no reason why money should be wasted paying your salary.
United States Postal Service is a US Post Office based in Auburn, Alabama. United States Postal Service is located at 300 Opelika Rd, Auburn, AL 36830, USA.
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