These guys HAVE to be commended on the personal service helping a handicapped man and his family. For instance, as I already mentioned being cycling newbies, we needed to find a car carrying method easy for us with my limitations and, find a specific trailer hitch/bike carrier that my wife can easily use without help. A couple of phone calls later... the 'Hollywood Sport Rider' fit our needs perfectly and, showed up in two days! When we came-in to pick it up, they had ALREADY ASSEMBLED it for us!! The thing is like a jigsaw puzzle! They didn't charge us to assemble it AND, the company is big on giving to the Active Duty a Military discount... I wish more American shops/stores/services etc., embrace the James Bros Bikes business model. Thank you so much guys! Can't wait until the next time! Cheers!
We stopped by this shop during our trip out of town from South Florida. We were mountain biking in Chewacla Park for Memorial weekend. We dealt with Danny James and the service and attention to detail was awesome. We had a beginner without a bike with us and had to rent one, normally the rentals would be for 24 hours but since they wouldn't be open the following day we would have needed to get the bike back to the shop before closing (4pm) Danny went out of his way to get our contact information and personally pick up the bike from us the following day so that our beginner could really get a good chance to enjoy the trails. He also took the time to point out great trails and sites we should see before we depart. When we got the bike he took the extra time to fit the bike to our rider and make sure the shocks and tires all had the correct pressures. I've rented bikes from other shops and have yet seen anyone else take this extra time and effort. Any time I'm in the area you can bet on me returning to this shop for my needs.
Also, the shop was very well stocked - especially considering it is in a smaller town. I'm impressed.
Great place to buy a bike. Danny and the staff are helpful and knowledgeable. Very patient with all my questions. They offered a large selection of bikes and never came across as pushy with their recommendations. Once I decided on a bike they got it ordered and ready to go quickly and when I picked it up all the accessories I had requested were already installed on the bike. And I got the bike for a very fair price as well. Highly recommend these guys.
Very helpful in finding parts I needed! Best bike shop in Auburn!
WOW... I was looking for a great relationship out of a bike shop and, I finally found one! It's hard to find that 'feel' that your business is appreciated. We're new to cycling and, it's a perfect way to exercise as I recover through paralysis and such. We live in Florida, but as Auburn grads, my wife and myself spend a lot of time in Auburn visiting my mother. We decided to check it out and, we're very glad that we did! You won't be disappointed!
Awesome shop. I was visiting one weekend and my bike was in the shop but I wanted to ride Chewacla. The staff was great - they set me up on a nice rental, told me all I needed to know about the trails and also had a good talk about some new bikes when I got back. Great guys. My rental was only for 6 hours but they treated it like I was buying the bike making sure it was setup perfectly for me in every aspect. That is quality service...
James Bros Bikes is a US Bicycle Store based in Auburn, Alabama. James Bros Bikes is located at 1199 S Donahue Dr, Auburn, AL 36832, USA.
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